Ideas & methods for the brand new Unemployment Compensation System | Nationwide

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Harrisburg –In accordance with the Pennsylvania Division of Labor and Trade, over 400,000 folks have efficiently filed for advantages by way of the brand new Unemployment Compensation, which was launched on June 8. 

“These numbers are in keeping with the quantity of weekly claims and new claims we have been seeing filed on the outdated system, so the vast majority of people are efficiently in a position to log in and file utilizing the brand new system,” stated Appearing Secretary Berrier. “We’re nonetheless investigating suggestions we obtain and are not discovering IT points with our system which might be stopping people from submitting. If people are nonetheless encountering what they imagine to be technical errors, we want to hear from them so we are able to look additional into what’s occurring.”

Although many have had success in submitting with the brand new system, others have encountered some difficulties. For many who have had points with the brand new system, the Division of Labor and Trade has provided the next suggestions:

Utilizing a Keystone ID

The brand new system requires using a Keystone ID, which is a username and password that can be utilized throughout a number of state web sites reminiscent of PA CareerLink and COMPASS. Just remember to’re utilizing a legitimate Keystone ID. In case you don’t have a Keystone ID, the system can stroll you thru the creation course of.

Chances are you’ll must create a Keystone ID even when you have already got an lively Unemployment Compensation declare. The data used to create your Keystone ID should be an identical to the data in your Unemployment Declare in order that the accounts could also be linked.

For instance:

  • The spelling of your first and final identify should be precisely the identical, even should you made a typo in your UC declare.
  • Your ZIP code should be the identical as on the UC declare even if in case you have moved since opening the declare. You may change your ZIP code after logging in to the brand new system.


In case you use AutoFill to finish types, double-check that the data is right and that there aren’t any further areas on the finish of phrases.

Delivery Date Calendar

Some customers have had points utilizing the beginning date calendar on cellular gadgets. L&I is at present engaged on altering the calendar, however within the meantime cellular customers might strive switching the web site to “desktop mode” to view the calendar in a different way.

Forestall Duplicate Claims

If you have already got a declare filed, choose “no” when requested if you’re making an attempt to file an Unemployment Insurance coverage declare. Selecting “sure” will open a brand new declare, which might trigger delays in processing.

Timing Out

If the web site instances out while you’re coming into your data, you’ll need to shut the window and restart the method.

For extra assist with making a Keystone Login, please go to this troubleshooting information.

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