Duke Vitality connects North Carolina clients to utility help; offers energy-saving ideas | Duke Vitality

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  • Firm continues proactively notifying clients of cost plans, different instruments to assist handle vitality payments.

CHARLOTTE, N.C. – With rising summer season temperatures threatening to trigger much more monetary hardship for folks struggling to pay their vitality payments, Duke Vitality continues to help clients, join them with obtainable help, and supply instruments and applications – together with versatile cost plans – to assist handle electrical payments.  

Help applications

Duke Vitality is reaching out to clients who’re overdue by e-mail and/or textual content with details about utility help administered by companies of their native communities.  


This income-based program permits these incomes beneath sure thresholds to qualify for federal vitality invoice help cash by the Low Earnings House Vitality Help Program (LIHEAP) program. The qualifying revenue thresholds are based mostly on components that embody family revenue and the variety of folks dwelling in a house. To learn to qualify and apply for LIHEAP funds go to: Low-Earnings House Vitality Help Program (LIHEAP)

Emergency Rental Help Program / HOPE 2.0

Emergency Rental Help Program (HOPE 2.0) {dollars} are once more obtainable to assist eligible clients pay past-due lease and utility payments courting again to March 13, 2020. Eligible candidates could obtain as much as 12 months of lease help, which can embody as much as 9 months of past-due lease. This system additionally covers important utilities, as much as a most quantity.

Full particulars in regards to the HOPE Program can be found at Emergency Rental Help (ERA)/HOPE 2.0 program  or candidates can name (888) 9ASK-HOPE.

House owner Help Fund

The House owner Help Fund is a brand new federal program established for owners experiencing a monetary hardship after Jan. 21, 2020, on account of  COVID-19. Funds will assist forestall house owner mortgage delinquencies, defaults, foreclosures and lack of utility service. Owners with an revenue equal to or lower than 150% of the realm median (common) revenue could also be eligible. Be taught extra: House owner Help Fund

Help company funds

Some clients might also qualify for help from varied authorities and nonprofit applications for utility payments and different family bills. 211.org is a free service to assist clients discover area people companies that may assist meet a variety of wants, together with utility payments, housing, meals and different necessities, youngster and elder care, medical bills and well being counseling. Clients can find out about companies that serve their space, by dialing 211 or visiting nc211.org on-line.

As well as, Duke Vitality Progress and Duke Vitality Carolinas clients can be taught extra about how neighborhood companies may also help by visiting our web site. Assets are additionally obtainable right here for small enterprise clients, from monetary help to billing and cost choices to skilled steerage to handle their vitality utilization. 

Different help for managing utility payments

Price range Billing / Equal Fee Plan

Duke Vitality’s Price range Billing and Equal Fee Plan choices lets clients pay one predictable quantity each month to raised handle their funds. The quantity is periodically reviewed and adjusted. Be taught extra about Price range Billing right here and be taught extra in regards to the Equal Fee Plan right here.

Choose Your Due Date

With Choose Your Due Date, clients can select the date they need their Duke Vitality invoice to be due every month. Combining Choose Your Due Date along with Price range Billing can provide clients much more management over their vitality payments. Be taught extra: www.duke-energy.com/dwelling/billing/pick-your-due-date.

Installment Plans

Installment plans give clients extra flexibility to pay a past-due steadiness over an extended interval. Clients can request just a few additional days or restructure the past-due steadiness right into a month-to-month cost plan. Clients ought to contact Duke Vitality to debate choices obtainable to them:

  • Duke Vitality Carolinas: 800.777.9898

  • Duke Vitality Progress: 800.452.2777

Monitor, handle vitality utilization

Vitality use sometimes spikes in the summertime since air con is without doubt one of the greatest vitality customers in your house. Clients also can simply monitor and regulate their utilization when temperatures are highest.

  • Good meters present clients with day by day and hourly utilization info to assist them higher perceive their vitality use and take steps to save lots of vitality and cash. Video right here.

  • Duke Vitality clients with good meters additionally obtain utilization alerts by e-mail and/or textual content midway by their billing cycle, properly earlier than their invoice arrives, with their present utilization quantity and a projection of what their last month-to-month invoice could possibly be.

  • Clients also can set funds alerts, so that they know when their invoice reaches a particular greenback quantity of their selecting, permitting them to regulate their utilization and assist lower your expenses on their invoice.

Different energy-saving applications, ideas and steerage that can assist you handle increased vitality payments that may outcome from elevated vitality is out there at Duke-Vitality.com/Summer season.

Duke Vitality

Duke Vitality (NYSE: DUK), a Fortune 150 firm headquartered in Charlotte, N.C., is one in every of America’s largest vitality holding firms. Its electrical utilities serve 7.9 million clients in North Carolina, South Carolina, Florida, Indiana, Ohio and Kentucky, and collectively personal 51,000 megawatts of vitality capability. Its pure gasoline unit serves 1.6 million clients in North Carolina, South Carolina, Tennessee, Ohio and Kentucky. The corporate employs 27,500 folks.

Duke Vitality is executing an aggressive clear vitality technique to create a better vitality future for its clients and communities – with targets of at the least a 50 % carbon discount by 2030 and net-zero carbon emissions by 2050. The corporate is a prime U.S. renewable vitality supplier, on monitor to personal or buy 16,000 megawatts of renewable vitality capability by 2025. The corporate is also investing in main electrical grid upgrades and expanded battery storage, and exploring zero-emitting energy era applied sciences reminiscent of hydrogen and superior nuclear.

Duke Vitality was named to Fortune’s 2021 “World’s Most Admired Corporations” listing and Forbes’ “America’s Greatest Employers” listing. Extra details about the corporate is out there at duke-energy.com. The Duke Vitality Information Middle incorporates information releases, truth sheets, images, movies and different supplies. Duke Vitality’s illumination options tales about folks, improvements, neighborhood matters and environmental points. Comply with Duke Vitality on Twitter, LinkedIn, Instagram and Fb.

Media contact: Pam Hardy


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