ATM malfunction takes Avondale man’s $1,300 in money

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ATM malfunction takes Avondale man's $1,300 in money

Most of us use ATM’s to withdraw money, however some individuals — equivalent to gig staff or restaurant staff who depend on suggestions — usually use ATM’s to make money deposits.

However did you ever surprise if there’s any threat to that? One Avondale man stated he simply discovered how dangerous it may be.

Eric Morton saod he is out a big sum of money after what he believes was an ATM malfunction.

“I walked into the ATM kiosk and put my card in,” he stated, pointing to PNC’s free-standing ATM kiosk on Linn Avenue in Cincinnati’s West Finish.

He stated he then deposited $1,300 money, largely in $20 payments into the ATM’s money slot.

“I heard it counting the cash, counting the cash,” he stated. “However because it was processing, an error hits the display.”

Confused, he reinserted his card and checked his account.

“I then observe up, and verify my account, considering possibly the cash is in there,” he stated. “Nevertheless it was not in there.”

His account confirmed no deposit.

No solutions from financial institution safety division

Morton owns a courier firm and stated he regularly deposits money, however he stated when he known as the financial institution’s safety division, he claims the agent questioned whether or not he was telling the reality.

“So I really feel like I’m defending myself greater than you are attempting to assist me,” he stated. “I’m looking for out the place my $13,000 went, and nobody can inform me something.”

Morton stated he is not asking the financial institution to take him at his phrase; he is simply asking the financial institution to take a look at the footage from the digital camera on the machine and the 2 bubble cameras across the ATM.

“That is all I’ve been asking for,” he stated. “Examine the digital camera footage.”

So, do not let this occur to you. When depositing money, says:

  • Use an ATM at a bodily financial institution that’s regularly checked, not a freestanding one with no financial institution close by.
  • Do not deposit money to an out-of-network ATM the place they’d not have your account info if one thing goes unsuitable.
  • Think about using a dwell teller if it is a very massive amount of money.

We despatched Morton’s case to PNC, which promised to do a full investigation within the coming days (see full assertion under).

Meantime, Mortain stated he won’t ever once more do an after-hours money deposit.

As all the time, do not waste your cash.


Do not Waste Your Cash” is a registered trademark of Scripps Media, Inc. (“Scripps”).

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Now we have escalated Mr. Morton’s declare to our Shopper Relations group who will look into it and can contact him immediately to debate it additional.

If a buyer suspects an ATM has malfunctioned, we encourage them to contact their native department or our Buyer Care Middle as quickly as attainable to file a declare. The financial institution will conduct a full investigation and provide a decision inside 10 enterprise days.

ATMs are designed to supply comfort to prospects each time they’re able to financial institution. ATMs can settle for as much as 50 payments at a time for deposits.

Earlier than finalizing a transaction, prospects are given the choice to verify or reject the quantity of the transaction. Clients might all the time come into their nearest department if they like to make their deposits with a banker.

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